Frequently Asked Questions

🃏 Products & Condition

Do I receive the exact card shown in the image?

It depends on the listing.

  • If a product uses a stock image (for example, a standard card or set listing), the image is for reference only and may not represent the exact card you will receive.

  • If a product includes photos of the specific card, that exact card is what you will receive.

Please refer to our Grading Guide for full details on how card condition is assessed.

What condition can I expect?

We assess card condition using standard industry grading:

  • Near Mint (NM)

  • Lightly Played (LP)

  • Moderately Played (MP)

  • Heavily Played (HP)

  • Damaged (DMG)

Minor imperfections can exist even in higher grades.

Why isn’t my card perfect if it’s Near Mint?

Near Mint does not mean flawless. Small edge wear, minor surface marks, or centering differences can occur.

This is normal across trading card games.

📦 Orders & Shipping

How long does shipping take?

Shipping time frames are shown at checkout and depend on the method selected.

Orders are typically processed within 3 business days.

Should I choose tracked shipping?

We strongly recommend tracked shipping, especially for higher-value orders.

Untracked shipping is available but has limited visibility and investigation options.

What happens if my order doesn’t arrive?

If your order hasn’t arrived within a reasonable timeframe, please contact us.

For full details on how we handle lost or delayed orders, please refer to our Shipping Policy.

🔄 Returns & Refunds

Can I return my order?

You may be entitled to a return or refund depending on the situation.

For full details, please refer to our Returns & Refunds Policy.

Can I return a card because I don’t like the condition?

Returns are not accepted for minor condition differences within normal grading expectations.

If you believe an item is significantly not as described, please contact us.

Can I return opened packs or sealed products?

No. Sealed products that have been opened cannot be returned for change of mind, regardless of the contents received.

How do I request a return?

Email us at enquiries@deckforge.com.au with:

  • Your order number

  • Description of the issue

  • Photos (if applicable)

For full details on the process, please refer to our Returns & Refunds Policy.

💳 Payments & Orders

What payment methods do you accept?

We accept payments via Shopify Payments and PayPal.

Can I cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible and we’ll do our best to assist.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Returns & Refunds Policy if your order has already shipped.

📬 Need Help?

📧 enquiries@deckforge.com.au

When contacting us, please include your order number and a brief description of your enquiry so we can assist you as quickly as possible.

We aim to respond within 1–3 business days.