Shipping policy

SHIPPING POLICY
Last updated: 26 April 2026

1. Overview

Deck Forge Games Pty Ltd (ABN 33 697 206 205) ("Deck Forge", "we", "us") currently ships within Australia only.

2. Order Processing

Orders are typically processed within 3 business days of payment being confirmed.

Processing times may be longer during peak periods. If there is a significant delay, we will notify you.

3. Shipping Options

We offer a range of shipping methods at checkout, which may include:

Method Tracking Estimated Delivery
Standard (untracked) No 3–10 business days
Tracked Yes 3–7 business days
Padded mailer Yes 3–7 business days
Express Yes 1–3 business days

Shipping options, costs, and delivery estimates are displayed at checkout and may change from time to time.

Delivery timeframes are estimates only and are not guaranteed.

4. Free Shipping

Free shipping thresholds (if applicable) are displayed on our website and at checkout and may change from time to time.

5. Delivery and Risk

Delivery is handled by third-party carriers.

Risk in goods passes to you upon actual receipt of your order.

Delays or losses caused by carriers may occur outside our control, but this does not affect your rights under the Australian Consumer Law.

6. Untracked Shipping — Important Notice

If you select untracked shipping:

  • We are unable to track your parcel once dispatched

  • We are unable to lodge investigations with the carrier

  • Delivery confirmation may not be available

You acknowledge that selecting untracked shipping means we have limited ability to investigate or confirm delivery if an issue arises.

This does not affect any rights you may have under the Australian Consumer Law.

We strongly recommend selecting a tracked shipping option for higher-value orders.

7. Lost or Delayed Orders

If your order does not arrive within a reasonable timeframe, please contact us at:

Email: enquiries@deckforge.com.au

Include your order number and any relevant details.

  • For tracked orders: we will assist by lodging an investigation with the carrier

  • For untracked orders: investigation options are limited, but we will review the situation and assist where possible

8. Damaged Items

If your order arrives damaged:

  • Contact us as soon as possible

  • Provide your order number and supporting evidence (e.g. photos of packaging and items)

We will assess the issue and work with you to resolve it in accordance with our Returns & Refunds Policy.

9. Contact Us

Deck Forge Games Pty Ltd (ABN 33 697 206 205)
81–83 Campbell Street
Surry Hills NSW 2010
Australia

Email: enquiries@deckforge.com.au