Privacy policy

PRIVACY POLICY
Last updated: 26 April 2026

1. Introduction

Deck Forge Games Pty Ltd (ABN 33 697 206 205) (“we”, “us”, “our”) operates this website and provides trading card game products, including individual cards, sealed products, accessories, and related services (the “Services”).

We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use and disclose your personal information. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email, phone number, billing and shipping address)

  • Transaction details (purchases, order history, returns, cart activity)

  • Account information (login details, preferences)

  • Payment information (processed securely via third-party providers)

  • Device and usage data (IP address, browser, interactions)

  • Communications (customer enquiries and support interactions)

3. How We Collect Your Information

We collect personal information:

  • Directly from you

  • Automatically via cookies and tracking technologies

  • From service providers and partners (e.g. Shopify, payment providers)

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide shipping and delivery services

  • Manage accounts and customer support

  • Detect and prevent fraud or suspicious activity

  • Maintain transaction records and resolve disputes

  • Improve our Services and website functionality

Service Communications
We will send transactional communications such as order confirmations and updates.

Marketing Communications
We will only send marketing communications where you have provided express or inferred consent in accordance with the Spam Act 2003.
You can opt out at any time via unsubscribe links or by contacting us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Store user preferences

  • Analyse website performance

  • Deliver relevant advertising

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers (including Shopify, payment processors, and shipping providers)

  • Marketing and analytics providers

  • Professional advisers

  • Government or regulatory authorities where required

We remain responsible for how your personal information is handled.

7. Overseas Disclosure (APP 8)

Some service providers (including Shopify) may store or process personal information overseas.

We take reasonable steps to ensure these providers handle your personal information consistently with the Australian Privacy Principles.

Where we are unable to ensure this, we will seek your consent before disclosing your personal information.

8. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

This includes measures such as:

  • Secure website encryption (SSL)

  • Access controls

  • Use of secure third-party payment providers

We retain personal information only as long as necessary to provide our Services and comply with legal obligations.

9. Notifiable Data Breaches

In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

10. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information, where we are not required to retain it by law or for legitimate business purposes

We will respond to requests within a reasonable timeframe, generally within 30 days.

We may require identity verification before processing requests.

If we refuse a request, we will provide written reasons and information about how you can complain.

11. Children’s Privacy

Our Services are not directed to children under 15 years of age.

If you are under 18, you should only use our Services with the involvement and consent of a parent or guardian.

We do not knowingly collect personal information from children under 15. If we become aware that we have collected personal information from a child under 15 without appropriate consent, we will take steps to delete that information.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.

13. Automated Decision-Making

We may use automated systems (such as fraud detection or personalised recommendations) to improve our Services.

From 10 December 2026, we will provide further information about automated decision-making processes that significantly affect your rights or interests, in accordance with the Privacy and Other Legislation Amendment Act 2024.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

For significant changes, we will provide notice via email or a prominent notice on our website.

15. Contact Us

Deck Forge Games Pty Ltd (ABN 33 697 206 205)
81–83 Campbell Street
Surry Hills NSW 2010
Australia

Email: enquiries@deckforge.com.au

We aim to respond to privacy enquiries within 30 days.