Refund policy

RETURNS & REFUNDS POLICY
Last updated: 26 April 2026

1. Overview

At Deck Forge Games Pty Ltd (ABN 33 697 206 205) (“Deck Forge”, “we”, “us”), we are committed to providing quality products and complying with the Australian Consumer Law.

This policy outlines your rights and our procedures for returns, refunds, and exchanges.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a remedy if a product:

  • Is faulty or defective

  • Is not as described

  • Is not fit for its intended purpose

These rights apply in addition to any rights set out in this policy.

3. Major and Minor Failures

Major Failure

A product has a major failure if it:

  • Is significantly different from its description

  • Is unsafe

  • Would not have been purchased by a reasonable consumer had they known about the issue

For major failures, you may choose:

  • A refund; or

  • A replacement

Minor Failure

If the issue is minor, we may choose to provide:

  • A replacement;

  • A repair (if applicable); or

  • A refund

Where appropriate, we may also offer store credit as an alternative resolution.

4. Change of Mind

We do not offer returns or refunds for change of mind.

This includes:

  • Purchasing the wrong item

  • No longer wanting the product

  • Minor condition variations consistent with grading standards

Sealed products that have been opened cannot be returned for change of mind, regardless of the contents received.

5. Trading Card Condition (Important)

Trading card condition is subjective and assessed using industry-aligned grading standards.

By purchasing, you acknowledge:

  • Minor imperfections may exist even in near mint cards

  • Cards may include edge wear, surface marks, centring differences, or print variations

  • Images may not represent the exact item received

Returns will not be accepted for minor condition differences that fall within reasonable grading expectations.

However, if a card is materially not as described (e.g. significantly lower condition than advertised), you may be entitled to a remedy under the Australian Consumer Law.

6. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Faulty

  • Incorrect

Contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Supporting evidence (e.g. photos)

We will assess the issue and work with you to provide an appropriate resolution.

7. Return Process

To request a return, contact us at:

Email: enquiries@deckforge.com.au

We may require:

  • Proof of purchase

  • Photos or additional information

Returns must be approved before being sent back. Items sent without prior approval may not be accepted.

Return instructions will be provided once your request is approved.

8. Return Shipping Costs

  • For major failures: we will cover return shipping costs

  • For minor failures: return shipping arrangements will be discussed as part of the resolution

9. Refunds

Once a return is received and assessed, we will notify you of the outcome.

If a refund is approved:

  • It will be processed to your original payment method

  • Processing time may vary depending on your payment provider

10. Store Credit

Where appropriate, we may offer store credit as an alternative to a refund.

Store credit:

  • Is issued at our discretion or by agreement

  • Where an expiry applies, it will be no less than 3 years from the date of issue, in accordance with the Australian Consumer Law

11. Contact Us

Deck Forge Games Pty Ltd (ABN 33 697 206 205)
81–83 Campbell Street
Surry Hills NSW 2010
Australia

Email: enquiries@deckforge.com.au