Order Issues & Support
If there’s an issue with your order, we’re here to help.
📦 Damaged Items
If your order arrives damaged, please contact us as soon as possible with:
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Your order number
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Photos of the packaging
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Photos of the item(s)
We’ll assess the issue and resolve it in line with our Returns & Refunds Policy.
🚚 Lost or Delayed Orders
If your order hasn’t arrived within a reasonable timeframe, please contact us with:
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Your order number
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Details of the issue
For tracked orders, we can investigate with the carrier and work toward a resolution.
For untracked orders, please note that investigation options are limited, as there is no tracking available to confirm delivery. We still review all cases and will assist where possible.
❗ Incorrect Items
If you’ve received the wrong item, please contact us with:
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Your order number
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Details of the issue
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Photos (if applicable)
We’ll work with you to resolve the issue as quickly as possible.
📬 Contact Us
We aim to respond within 1–3 business days.